Service management: operation, strategy, and information technology.-- ed.4

Service management: operation, strategy, and information technology.-- ed.4

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Detalles Bibliográficos
Autor Principal: FITZSIMMONS, James A.
Outros autores: FITZSIMMONS, Mona J.
Formato: Libro
Idioma:English
Publicado: Boston Irwin McGraw-Hill 2004
Subjects:
MANAJEMEN PELAYANAN
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