PENGEMBANGAN DIMENSI KUALITAS LAYANAN E-BANKING DAN HUBUNGANNYA DENGAN KEPUASAN SERTA LOYALITAS KONSUMEN

SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite. Characteristic of customer in each segment can be a factor that causes differences in measurement model. According to that fact, this researc...

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Bibliographic Details
Main Authors: Tan, Alfian, Sukapto, Paulus, Sitompul, Carles
Format: UMS Journal (OJS)
Language:eng
Published: Department of Industrial Engineering Universitas Muhammadiyah Surakarta 2014
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Online Access:https://journals.ums.ac.id/index.php/jiti/article/view/305
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