PENGEMBANGAN DIMENSI KUALITAS LAYANAN E-BANKING DAN HUBUNGANNYA DENGAN KEPUASAN SERTA LOYALITAS KONSUMEN
SERVQUAL is a service quality measurement model that is assumed to be widely applicable in every sector of service industry, yet research proves the opposite. Characteristic of customer in each segment can be a factor that causes differences in measurement model. According to that fact, this researc...
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| Main Authors: | , , |
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| Format: | UMS Journal (OJS) |
| Language: | eng |
| Published: |
Department of Industrial Engineering Universitas Muhammadiyah Surakarta
2014
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| Subjects: | |
| Online Access: | https://journals.ums.ac.id/index.php/jiti/article/view/305 |
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