The e-Learning Quality Model to Examine Students’ Behavioral Intention to Use Online Learning Platform in a Higher Education Institution

• Main Authors: Muqtadiroh, Feby Artwodini, Herdiyanti, Anisah, Puspitasari, Noptrina
• Format: UMS Journal (OJS)
• Language: eng
• Published: Department of Informatics, Universitas Muhammadiyah Surakarta, Indonesia 2020
• Subjects: behavioral intention; e-learning; higher education; learning quality model; service quality
• Online Access: https://journals.ums.ac.id/index.php/khif/article/view/11344

This paper aims to understand the behavioral intentions of students in using e-learning in a public university in Indonesia. We apply the e-learning quality model to observe the quality factors that trigger intentions. The quality factors include assurance, empathy, responsiveness, reliability, and...