Service management: operation, strategy, and information technology.-- ed.4

Service management: operation, strategy, and information technology.-- ed.4

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Bibliografski detalji
Glavni autor: FITZSIMMONS, James A.
Daljnji autori: FITZSIMMONS, Mona J.
Format: Knjiga
Jezik:English
Izdano: Boston Irwin McGraw-Hill 2004
Teme:
MANAJEMEN PELAYANAN
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