Service management: operation, strategy, and information technology.-- ed.4

Service management: operation, strategy, and information technology.-- ed.4

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Bibliografski detalji
Glavni autor:	FITZSIMMONS, James A.
Daljnji autori:	FITZSIMMONS, Mona J.
Format:	Knjiga
Jezik:	English
Izdano:	Boston Irwin McGraw-Hill 2004
Teme:	MANAJEMEN PELAYANAN
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