Service management: operation, strategy, and information technology.-- ed.4

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Bibliographic Details
Main Author:	FITZSIMMONS, James A.
Other Authors:	FITZSIMMONS, Mona J.
Format:	Book
Language:	English
Published:	Boston Irwin McGraw-Hill 2004
Subjects:	MANAJEMEN PELAYANAN
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245		\|a Service management: operation, strategy, and information technology.-- ed.4
260		\|a Boston \|b Irwin McGraw-Hill \|c 2004
300		\|a xx, 587 p.; bib.; ill.; ind.; 26 cm
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