APA-referens (7:e uppl.)

FITZSIMMONS, J. A., & FITZSIMMONS, M. J. (2004). Service management: Operation, strategy, and information technology.-- ed.4. Irwin McGraw-Hill.

Chicago-referens (17:e uppl.)

FITZSIMMONS, James A., och Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Boston: Irwin McGraw-Hill, 2004.

MLA-referens (9:e uppl.)

FITZSIMMONS, James A., och Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Irwin McGraw-Hill, 2004.