APA način citiranja (7. izdanje)

FITZSIMMONS, J. A., & FITZSIMMONS, M. J. (2004). Service management: Operation, strategy, and information technology.-- ed.4. Irwin McGraw-Hill.

Čikaški stil citiranja (17. izdanje)

FITZSIMMONS, James A., i Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Boston: Irwin McGraw-Hill, 2004.

MLA način citiranja (9. izdanje)

FITZSIMMONS, James A., i Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Irwin McGraw-Hill, 2004.