APA (7 ম সংস্করণ) উদ্ধৃতি

FITZSIMMONS, J. A., & FITZSIMMONS, M. J. (2004). Service management: Operation, strategy, and information technology.-- ed.4. Irwin McGraw-Hill.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

FITZSIMMONS, James A., এবং Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Boston: Irwin McGraw-Hill, 2004.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

FITZSIMMONS, James A., এবং Mona J. FITZSIMMONS. Service Management: Operation, Strategy, and Information Technology.-- Ed.4. Irwin McGraw-Hill, 2004.