Delivering costumer service: how to win a competitiveedge through managing customer relationships...

Delivering costumer service: how to win a competitiveedge through managing customer relationships...

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	PAYNE, Shelia
Formatua:	Liburua
Hizkuntza:	English
Argitaratua:	Hongkong Grolier International 1999
Saila:	Grolier Business Library
Gaiak:	MANAJEMEN, MANAJEMEN PEMASARAN
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Achieving excellence through customer service: unggulbersaing melalui layanan pelanggan
nork: TSCHOHL, John
Argitaratua: (2003)

Relationship marketing: succesful startegies for the -age of the customer
nork: McKENNA, Regis
Argitaratua: (1991)

Customer service and support/layanan dan dukungan ke-pada pelanggan: penerapan strategi yang efektif
nork: ARMISTEAD, Colin G.
Argitaratua: (1999)

Strategic customer alliances: strategi kemitraanpelanggan
nork: BURNETT, Ken
Argitaratua: (1999)

Customer relationship management (manajemen hubungan pelanggan) concept and tools
nork: BUTTLE, Francis
Argitaratua: (2007)

Business marketing: connecting strategy, relationships,and learning
nork: DWYER, F. Robert
Argitaratua: (1999)

The essence of services marketing
nork: PAYNE, Adrian
Argitaratua: (1993)

Agile product development for mass customization: howto develop and deliver products for mass ...
nork: ANDERSON, David M
Argitaratua: (1997)

How to manage a sales team: a practical guide to salesleadership
nork: HUMPHRIES, John
Argitaratua: (1999)

How to communicate at work: making a success of yourworking relationships
nork: DOBSON, Ann
Argitaratua: (1999)

Relationship marketing: inovasi pemasaran yang membuatpelanggan bertekuk lutut
nork: CHAN, Syafruddin
Argitaratua: (2003)

Managing through people: how to get the best from yourmost valuable resource
nork: HUMPHRIES, John
Argitaratua: (1999)

On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan
nork: KARTAJAYA, Hermawan
Argitaratua: (2004)

Dealing with your bank: how to assert yourself as a pa-ying customer
nork: CAIN, Brian
Argitaratua: (1999)

How to be a better ... negotiator: meraih solusi win-win secara kreatif/penerjemah Andre Wiriadi
nork: MATTOCK, John
Argitaratua: (2002)

Kaizen strategies for winning through people (menang-melalui manusia)/penterjemah; Martin Widjokongko
nork: CANE, Sheila
Argitaratua: (1998)

Marketing management knowledge and skills
nork: PETER, J. Paul
Argitaratua: (2008)

Managing change through training and development
nork: STEWART, Jim
Argitaratua: (1997)

Marketing management: strategy and action
nork: ASSAEL, Henry
Argitaratua: (1985)

Sales management.-- Ed.2
nork: FUTRELL, Charles
Argitaratua: (1988)

Marketing management.-- ed.11
nork: KOTLER, Philip
Argitaratua: (2003)

Marketing management.-- ed.12
nork: KOTLER, Philip
Argitaratua: (2006)

Hotel: customer service
nork: YOETI, H. Oka A
Argitaratua: (1999)

Customer: service excellence
nork: MacNEILL, Debra J.
Argitaratua: (1994)

Web project management: delivering successful commercial web sites
nork: FRIEDLEIN, Ashley
Argitaratua: (2001)

Winning the information systems game : a manager'ssurvival guide
nork: DINERSTEIN, Nelson T.
Argitaratua: (1985)

Reverse marketing: the new buyer-supplier relationship
nork: LEENDERS, Michiel R
Argitaratua: (1988)

Marketing management: a strategic planning approach
nork: BUELL, Victor P.
Argitaratua: (1984)

Marketing management and administrative action.-- ed.4
nork: BRITT, Steuart Henderson
Argitaratua: (1978)

Marketing management: strategy and cases.-- ed.4
nork: DALRYMPLE, Douglas J
Argitaratua: (1986)

Marketing management: analysis, planning, implementation and control.-- ed.7
nork: KOTLER, Philip
Argitaratua: (1991)

Marknon (Marketing For The Non-Marketing Manager)/penerjemah Irma Andriani
nork: SOWTER, Collin
Argitaratua: (1997)

The practice of marketing management: analysis, plan-ning, and implementation.-- Ed.2
nork: COHEN, William A
Argitaratua: (1991)

Bank management and financial services
nork: ROSE, Peter S
Argitaratua: (2008)

How managers motivate: the imperatives of supervision
nork: DOWLING, William F
Argitaratua: (1978)

Aplikasi customer reletionship management untuk rumah sakit
nork: SABARGUNA, Boy Subirosa
Argitaratua: (2010)

How to employ and manage staff: a practical handbookfor managers and supervisors
nork: WYATT, Wendy
Argitaratua: (1999)

Managing projects: how to plan, implement and achievespecipic objectives
nork: CHALMERS, James
Argitaratua: (1999)

Top management strategy: what it is and How to make it work
nork: TREGOE, Benjamin B
Argitaratua: (1980)

Quantitative technicques for management: a practical approach
nork: PAYNE, Thomas A.
Argitaratua: (1981)

Web Analytics