Delivering costumer service: how to win a competitiveedge through managing customer relationships...

Delivering costumer service: how to win a competitiveedge through managing customer relationships...

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Bibliografiske detaljer
Hovedforfatter:	PAYNE, Shelia
Format:	Bog
Sprog:	English
Udgivet:	Hongkong Grolier International 1999
Serier:	Grolier Business Library
Fag:	MANAJEMEN, MANAJEMEN PEMASARAN
Tags:	Tilføj Tag Ingen Tags, Vær først til at tagge denne postø!

Lignende værker

Achieving excellence through customer service: unggulbersaing melalui layanan pelanggan
af: TSCHOHL, John
Udgivet: (2003)

Relationship marketing: succesful startegies for the -age of the customer
af: McKENNA, Regis
Udgivet: (1991)

Customer service and support/layanan dan dukungan ke-pada pelanggan: penerapan strategi yang efektif
af: ARMISTEAD, Colin G.
Udgivet: (1999)

Strategic customer alliances: strategi kemitraanpelanggan
af: BURNETT, Ken
Udgivet: (1999)

Customer relationship management (manajemen hubungan pelanggan) concept and tools
af: BUTTLE, Francis
Udgivet: (2007)

Business marketing: connecting strategy, relationships,and learning
af: DWYER, F. Robert
Udgivet: (1999)

The essence of services marketing
af: PAYNE, Adrian
Udgivet: (1993)

Agile product development for mass customization: howto develop and deliver products for mass ...
af: ANDERSON, David M
Udgivet: (1997)

How to manage a sales team: a practical guide to salesleadership
af: HUMPHRIES, John
Udgivet: (1999)

How to communicate at work: making a success of yourworking relationships
af: DOBSON, Ann
Udgivet: (1999)

Relationship marketing: inovasi pemasaran yang membuatpelanggan bertekuk lutut
af: CHAN, Syafruddin
Udgivet: (2003)

Managing through people: how to get the best from yourmost valuable resource
af: HUMPHRIES, John
Udgivet: (1999)

On becoming a customer-centric company: transformasi TELKOM menjadi perusahaan berbasis pelanggan
af: KARTAJAYA, Hermawan
Udgivet: (2004)

Dealing with your bank: how to assert yourself as a pa-ying customer
af: CAIN, Brian
Udgivet: (1999)

How to be a better ... negotiator: meraih solusi win-win secara kreatif/penerjemah Andre Wiriadi
af: MATTOCK, John
Udgivet: (2002)

Kaizen strategies for winning through people (menang-melalui manusia)/penterjemah; Martin Widjokongko
af: CANE, Sheila
Udgivet: (1998)

Marketing management knowledge and skills
af: PETER, J. Paul
Udgivet: (2008)

Managing change through training and development
af: STEWART, Jim
Udgivet: (1997)

Marketing management: strategy and action
af: ASSAEL, Henry
Udgivet: (1985)

Sales management.-- Ed.2
af: FUTRELL, Charles
Udgivet: (1988)

Marketing management.-- ed.11
af: KOTLER, Philip
Udgivet: (2003)

Marketing management.-- ed.12
af: KOTLER, Philip
Udgivet: (2006)

Hotel: customer service
af: YOETI, H. Oka A
Udgivet: (1999)

Customer: service excellence
af: MacNEILL, Debra J.
Udgivet: (1994)

Web project management: delivering successful commercial web sites
af: FRIEDLEIN, Ashley
Udgivet: (2001)

Winning the information systems game : a manager'ssurvival guide
af: DINERSTEIN, Nelson T.
Udgivet: (1985)

Reverse marketing: the new buyer-supplier relationship
af: LEENDERS, Michiel R
Udgivet: (1988)

Marketing management: a strategic planning approach
af: BUELL, Victor P.
Udgivet: (1984)

Marketing management and administrative action.-- ed.4
af: BRITT, Steuart Henderson
Udgivet: (1978)

Marketing management: strategy and cases.-- ed.4
af: DALRYMPLE, Douglas J
Udgivet: (1986)

Marketing management: analysis, planning, implementation and control.-- ed.7
af: KOTLER, Philip
Udgivet: (1991)

Marknon (Marketing For The Non-Marketing Manager)/penerjemah Irma Andriani
af: SOWTER, Collin
Udgivet: (1997)

The practice of marketing management: analysis, plan-ning, and implementation.-- Ed.2
af: COHEN, William A
Udgivet: (1991)

Bank management and financial services
af: ROSE, Peter S
Udgivet: (2008)

How managers motivate: the imperatives of supervision
af: DOWLING, William F
Udgivet: (1978)

Aplikasi customer reletionship management untuk rumah sakit
af: SABARGUNA, Boy Subirosa
Udgivet: (2010)

How to employ and manage staff: a practical handbookfor managers and supervisors
af: WYATT, Wendy
Udgivet: (1999)

Managing projects: how to plan, implement and achievespecipic objectives
af: CHALMERS, James
Udgivet: (1999)

Top management strategy: what it is and How to make it work
af: TREGOE, Benjamin B
Udgivet: (1980)

Quantitative technicques for management: a practical approach
af: PAYNE, Thomas A.
Udgivet: (1981)

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