Mengukur kepuasan pelanggan: panduan menciptakan pelayanan bermutu

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Bibliographic Details
Main Author: GERSON, Richard F.
Other Authors: WIDYANINGRUM, Hesti [pnj]
Format: Book
Language:English
Published: Jakarta PPM 2001
Series:Panduan Praktis No.17
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Main Library: CAD

Holdings details from Main Library: CAD
Call Number: 658.812 Ger M
Copy 1 Not for loan Recall This

Main Library: CIRC

Holdings details from Main Library: CIRC
Call Number: 658.812 Ger M
Copy 2 Checked outDue: 10-28-2010 23:59 Recall This
Copy 3 Available Place a Hold