Melayani pelanggan kecewa: tetap efektif dalam kondisikesal/penerjemah Fiyanti Osman

Melayani pelanggan kecewa: tetap efektif dalam kondisikesal/penerjemah Fiyanti Osman

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Bibliographic Details
Main Author: MORGAN, Rebecca L
Other Authors: OSMAN, Fiyanti [pnj]
Format: Book
Language:English
Published: Jakarta PPM 2001
Series:Pedoman Praktis No.20
Subjects:
HUBUNGAN PELANGGAN, MANAJEMEN PEMASARAN
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Electronic

Digital copy available Available
Digital copy available Available
Electronic Journals Available from 2017
Digital copy available Available
Electronic Journals Available from 2018

Campus B

Holdings details from Campus B
Call Number: I416.4592
T205.2741
Z551.4418
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Item 1 holdings note 2
Item 5 holdings note 1 https://vufind.org/?f=1&b=2#sample_link
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Volume Holdings: Item 1 summary 1
Item 5 summary 1
Item 5 summary 2
Item 7 summary 1
Item 7 summary 2
Copy 1 (volume 1, issue 1) Available Place a Hold
Notes:
  • Item 1 note 1
  • Item 1 note 2
Copy 5 (volume 2, issue 1) Item in Library Place a Hold
Notes:
  • Item 5 note 1
Copy 7 (volume 2, issue 3) Available Place a Hold
Notes:
  • Item 7 note 1

Campus A

Holdings details from Campus A
Call Number: Prefix: 3 F965.7467
R462.4696
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Item 2 holdings note 2
Item 2 holdings note 3
Item 9 holdings note 1 https://vufind.org/?f=1&b=2#sample_link
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Volume Holdings: Item 2 summary 1
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Item 9 summary 1
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Copy 2 (volume 1, issue 2) On Reserve - Ask at Circulation Desk
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Copy 9 (volume 3, issue 1) Invoiced Recall This
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Campus C

Holdings details from Campus C
Call Number: Prefix: 1 Q788.143
Prefix: 7 N476.911
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Item 4 holdings note 2
Item 4 holdings note 3
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Volume Holdings: Item 4 summary 1
Item 10 summary 1
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Copy 4 (volume 2, issue 0) On Order Recall This
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  • Item 4 note 2
  • Item 4 note 3
Copy 10 (volume 3, issue 2) Item in Library Place a Hold
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