Melayani pelanggan kecewa: tetap efektif dalam kondisikesal/penerjemah Fiyanti Osman
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Main Author: | MORGAN, Rebecca L |
---|---|
Other Authors: | OSMAN, Fiyanti [pnj] |
Format: | Book |
Language: | English |
Published: |
Jakarta
PPM
2001
|
Series: | Pedoman Praktis No.20
|
Subjects: | |
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