GOETSCH, D. L., & DAVIS, S. B. (2000). Quality management: Introduction to total quality management for production, processing, and services.-- Ed.3. Prentice Hall International.
Chicago Style (17th ed.) CitationGOETSCH, David L., and Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. New Jersey: Prentice Hall International, 2000.
MLA (9th ed.) CitationGOETSCH, David L., and Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. Prentice Hall International, 2000.
Warning: These citations may not always be 100% accurate.