GOETSCH, D. L., & DAVIS, S. B. (2000). Quality management: Introduction to total quality management for production, processing, and services.-- Ed.3. Prentice Hall International.
Citace podle Chicago (17th ed.)GOETSCH, David L., a Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. New Jersey: Prentice Hall International, 2000.
Citace podle MLA (9th ed.)GOETSCH, David L., a Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. Prentice Hall International, 2000.
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