Cita APA (7th ed.)

GOETSCH, D. L., & DAVIS, S. B. (2000). Quality management: Introduction to total quality management for production, processing, and services.-- Ed.3. Prentice Hall International.

Cita Chicago (17th ed.)

GOETSCH, David L., i Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. New Jersey: Prentice Hall International, 2000.

Cita MLA (9th ed.)

GOETSCH, David L., i Stanley B. DAVIS. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services.-- Ed.3. Prentice Hall International, 2000.