Tjiptono, F. (2003). Total Quality Management. Andi.
芝加哥风格引文Tjiptono, Fandy. Total Quality Management. Andi, 2003.
MLA引文Tjiptono, Fandy. Total Quality Management. Andi, 2003.
警告：这些引文格式不一定是100％准确.
APA引文
Tjiptono, F. (2003). Total Quality Management. Andi.
芝加哥风格引文Tjiptono, Fandy. Total Quality Management. Andi, 2003.
MLA引文Tjiptono, Fandy. Total Quality Management. Andi, 2003.