APA aipamena

Tjiptono, F. (2003). Total Quality Management. Andi.

Chicago Style aipamena

Tjiptono, Fandy. Total Quality Management. Andi, 2003.

MLA aipamena

Tjiptono, Fandy. Total Quality Management. Andi, 2003.

Kontuz: berrikusi erreferentzia hauek erabili aurretik.