CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP
This study aims to further investigate the effectiveness of online counselling and client satisfaction of RILIV app users. This research uses a cybernetic psychology approach to explore the process of information exchange between psychologists and clients, as well as the trust built through technol...
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| Формат: | UMS Journal (OJS) |
| Язык: | eng |
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Universitas Muhammadiyah Surakarta
2024
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| Online-ссылка: | https://journals.ums.ac.id/index.php/humaniora/article/view/23478 |
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| _version_ | 1805338278577045504 |
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| author | Diya, Margareta Akmalia Apsari, Diani Putri Cahyandari, Yenika Eva, Nur Dharmastuti, Anjarie |
| author_facet | Diya, Margareta Akmalia Apsari, Diani Putri Cahyandari, Yenika Eva, Nur Dharmastuti, Anjarie |
| author_sort | Diya, Margareta |
| collection | OJS |
| description | This study aims to further investigate the effectiveness of online counselling and client satisfaction of RILIV app users. This research uses a cybernetic psychology approach to explore the process of information exchange between psychologists and clients, as well as the trust built through technological intermediaries. The method used in this research is a qualitative method with data collection through interviews. The research subjects included 1 psychologist involved in the RILIV app and 1 client who had received services through the platform. Through cybernetic analysis, the results showed that the cognitive process of information processing plays an important role in the communication process between psychologists and clients. However, challenges in online counselling, such as the lack of signals and the inability to see facial expressions and gestures directly, can affect the effectiveness of cognitive processes. Therefore, effective online counselling requires a careful integration of technology with an approach that takes into account the changing mindsets and reflections of individuals, as well as efforts to overcome communication barriers that may arise in a virtual environment. |
| format | UMS Journal (OJS) |
| id | oai:ojs2.journals.ums.ac.id:article-23478 |
| institution | Universitas Muhammadiyah Surakarta |
| language | eng |
| publishDate | 2024 |
| publisher | Universitas Muhammadiyah Surakarta |
| record_format | ojs |
| spelling | oai:ojs2.journals.ums.ac.id:article-23478 CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP Diya, Margareta Akmalia Apsari, Diani Putri Cahyandari, Yenika Eva, Nur Dharmastuti, Anjarie Humaniora;Psychology Case Study ; Online Counselling ; Digital Applications; Cybernetic Psychology This study aims to further investigate the effectiveness of online counselling and client satisfaction of RILIV app users. This research uses a cybernetic psychology approach to explore the process of information exchange between psychologists and clients, as well as the trust built through technological intermediaries. The method used in this research is a qualitative method with data collection through interviews. The research subjects included 1 psychologist involved in the RILIV app and 1 client who had received services through the platform. Through cybernetic analysis, the results showed that the cognitive process of information processing plays an important role in the communication process between psychologists and clients. However, challenges in online counselling, such as the lack of signals and the inability to see facial expressions and gestures directly, can affect the effectiveness of cognitive processes. Therefore, effective online counselling requires a careful integration of technology with an approach that takes into account the changing mindsets and reflections of individuals, as well as efforts to overcome communication barriers that may arise in a virtual environment. Universitas Muhammadiyah Surakarta 2024-07-15 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion qualitative approach application/pdf https://journals.ums.ac.id/index.php/humaniora/article/view/23478 10.23917/humaniora.v25i1.23478 Jurnal Penelitian Humaniora; Vol 25, No 1: Februari 2024; 59-66 2541-4496 1411-5190 eng https://journals.ums.ac.id/index.php/humaniora/article/view/23478/9036 The subjects in this study were taken using purposive sampling, namely sampling with certain considerations (Sugiyono, 2015), with specific criteria determined according to the research objectives: 1. Registered as a psychologist at HIMPSI and has an act Copyright (c) 2024 Jurnal Penelitian Humaniora http://creativecommons.org/licenses/by/4.0 |
| spellingShingle | Humaniora;Psychology Case Study ; Online Counselling ; Digital Applications; Cybernetic Psychology Diya, Margareta Akmalia Apsari, Diani Putri Cahyandari, Yenika Eva, Nur Dharmastuti, Anjarie CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title | CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title_full | CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title_fullStr | CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title_full_unstemmed | CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title_short | CYBERNETIC ANALYSIS: A CASE STUDY OF ONLINE COUNSELLING BY PSYCHOLOGISTS THROUGH THE RILIV APP |
| title_sort | cybernetic analysis a case study of online counselling by psychologists through the riliv app |
| topic | Humaniora;Psychology Case Study ; Online Counselling ; Digital Applications; Cybernetic Psychology |
| topic_facet | Humaniora;Psychology Case Study ; Online Counselling ; Digital Applications; Cybernetic Psychology |
| url | https://journals.ums.ac.id/index.php/humaniora/article/view/23478 |
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