Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty

ABSTRACTStrengthening Islamic banking funding is one of particular strategies in the Indonesian Islamic banking master plan for 2019-2024, as one of their expected outputs is to increase market share and customer satisfaction of Islamic banks. This study aims to identify influence of service quality...

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書誌詳細
主要な著者: Afifah, Afifah, Kurniawati, Nurul Alfiah
フォーマット: UMS Journal (OJS)
言語:eng
出版事項: Muhammadiyah University Press 2021
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オンライン・アクセス:https://journals.ums.ac.id/index.php/jisel/article/view/15089
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