Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty

• Autores principales: Afifah, Afifah, Kurniawati, Nurul Alfiah
• Formato: UMS Journal (OJS)
• Lenguaje: eng
• Publicado: Muhammadiyah University Press 2021
• Materias: Islamic bank, CARTER model, customer satisfaction, customer loyalty
• Acceso en línea: https://journals.ums.ac.id/index.php/jisel/article/view/15089

ABSTRACTStrengthening Islamic banking funding is one of particular strategies in the Indonesian Islamic banking master plan for 2019-2024, as one of their expected outputs is to increase market share and customer satisfaction of Islamic banks. This study aims to identify influence of service quality...