Influence of Service Quality Dimensions of Islamic Banks on Customer Satisfaction and Their Impact on Customer Loyalty
ABSTRACTStrengthening Islamic banking funding is one of particular strategies in the Indonesian Islamic banking master plan for 2019-2024, as one of their expected outputs is to increase market share and customer satisfaction of Islamic banks. This study aims to identify influence of service quality...
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| Main Authors: | , |
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| Format: | UMS Journal (OJS) |
| Language: | eng |
| Published: |
Muhammadiyah University Press
2021
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| Subjects: | |
| Online Access: | https://journals.ums.ac.id/index.php/jisel/article/view/15089 |
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