TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO

Puskesmas is accomplishment unit which a practice operational duties of health development in jurisdiction district. Public choose Puskesmas as if medical treatment because economy consideration and location factor. So that, as if once top of public health care of marginal mass, Puskesmas need to pr...

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Main Author:	MIFTAHURRAHMAH , RIFKA
Format:	Thesis
Language:	English English
Published:	2009
Subjects:	HD28 Management
Online Access:	https://eprints.ums.ac.id/10540/
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author	MIFTAHURRAHMAH , RIFKA
author_facet	MIFTAHURRAHMAH , RIFKA
author_sort	MIFTAHURRAHMAH , RIFKA
collection	ePrints
description	Puskesmas is accomplishment unit which a practice operational duties of health development in jurisdiction district. Public choose Puskesmas as if medical treatment because economy consideration and location factor. So that, as if once top of public health care of marginal mass, Puskesmas need to promote physiotherapy service and management of service. Quality of health service correlate with costumer satisfaction. Physiotherapy service in Puskesmas is a product, need to unfolding design quality of physiotherapy service which can to fulfil even if to exceed costumer needs and expectantly, so that can to preserve and increase quantity of visit. The objective of this research is the correlation of costumer satisfaction level and quantity of visit physiotherapy service at October 2009 at Sukoharjo residence’s Puskesmas. Research design that is used is descriptive method with survey, number o the sample 263 in divide on 6 cluster. The result of the analysis and statistical parametric correlation test of Pearson Product Moment methods with the help of computer programme SPSS version 13.0. Result of research indicate that there is significant, positively, and strong correlation between costumer satisfaction level and quantity of visit physiotherapy service at October 2009 at Sukoharjo residence’s Puskesmas. By calculating the value of r xy > r table (0,607 > 0,148). Puskesmas must be attention about customer needs and elements which can influence customer satisfaction level so then can preserve and increase quantity of visit.
format	Thesis
id	oai:eprints.ums.ac.id:10540
institution	Universitas Muhammadiyah Surakarta
language	English English
publishDate	2009
record_format	eprints
spelling	oai:eprints.ums.ac.id:10540 https://eprints.ums.ac.id/10540/ TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO MIFTAHURRAHMAH , RIFKA HD28 Management Puskesmas is accomplishment unit which a practice operational duties of health development in jurisdiction district. Public choose Puskesmas as if medical treatment because economy consideration and location factor. So that, as if once top of public health care of marginal mass, Puskesmas need to promote physiotherapy service and management of service. Quality of health service correlate with costumer satisfaction. Physiotherapy service in Puskesmas is a product, need to unfolding design quality of physiotherapy service which can to fulfil even if to exceed costumer needs and expectantly, so that can to preserve and increase quantity of visit. The objective of this research is the correlation of costumer satisfaction level and quantity of visit physiotherapy service at October 2009 at Sukoharjo residence’s Puskesmas. Research design that is used is descriptive method with survey, number o the sample 263 in divide on 6 cluster. The result of the analysis and statistical parametric correlation test of Pearson Product Moment methods with the help of computer programme SPSS version 13.0. Result of research indicate that there is significant, positively, and strong correlation between costumer satisfaction level and quantity of visit physiotherapy service at October 2009 at Sukoharjo residence’s Puskesmas. By calculating the value of r xy > r table (0,607 > 0,148). Puskesmas must be attention about customer needs and elements which can influence customer satisfaction level so then can preserve and increase quantity of visit. 2009 Thesis NonPeerReviewed application/pdf en https://eprints.ums.ac.id/10540/1/J110050008.pdf application/pdf en https://eprints.ums.ac.id/10540/2/J110050008.pdf MIFTAHURRAHMAH , RIFKA (2009) TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO. Skripsi thesis, UMS. J110050008
spellingShingle	HD28 Management MIFTAHURRAHMAH , RIFKA TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title	TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title_full	TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title_fullStr	TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title_full_unstemmed	TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title_short	TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO
title_sort	tingkat kepuasan pelanggan pengguna terhadap jumlah kunjungan jasa pelayanan fisioterapi pada oktober 2009 di pukesmas se kabupaten sukoharjo
topic	HD28 Management
url	https://eprints.ums.ac.id/10540/
work_keys_str_mv	AT miftahurrahmahrifka tingkatkepuasanpelangganpenggunaterhadapjumlahkunjunganjasapelayananfisioterapipadaoktober2009dipukesmassekabupatensukoharjo

TINGKAT KEPUASAN PELANGGAN PENGGUNA TERHADAP JUMLAH KUNJUNGAN JASA PELAYANAN FISIOTERAPI PADA OKTOBER 2009 DI PUKESMAS SE- KABUPATEN SUKOHARJO

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