Customer loyalty menumbuhkan dan mempertahankan kesetiaan pelanggan

• Main Author: GRIFFIN, Jill
• Other Authors: YAHYA, Dwi Kartini [pnj], SUMIHARTI, Yati [ed], MEDYA, Ratri [ed], KRISTIAJI, Wisnu C. [ed]
• Format: Book
• Language: English
• Published: Jakarta Erlangga 2008
• Edition: Ed.Revisi dan Terbaru
• Subjects: KESETIAAN PELANGGAN; CUSTOMER LOYALTY
• Physical Description: xv, 238 p.; bib.; ill.; 24 cm
• ISBN: 979741762X