Cita APA (7a ed.)

SASHKIN, M., & KISER, K. J. (1993). Putting total quality management to work: What TQM means, how to use it and how to sustain it over the long run. Berrett-Koehler.

Cita Chicago Style (17a ed.)

SASHKIN, Marshall, y Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. San Francisco: Berrett-Koehler, 1993.

Cita MLA (9a ed.)

SASHKIN, Marshall, y Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. Berrett-Koehler, 1993.