SASHKIN, M., & KISER, K. J. (1993). Putting total quality management to work: What TQM means, how to use it and how to sustain it over the long run. Berrett-Koehler.
Dyfyniad Arddull ChicagoSASHKIN, Marshall, and Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. San Francisco: Berrett-Koehler, 1993.
Dyfyniad MLASASHKIN, Marshall, and Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. Berrett-Koehler, 1993.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.