SASHKIN, M., & KISER, K. J. (1993). Putting total quality management to work: What TQM means, how to use it and how to sustain it over the long run. Berrett-Koehler.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)SASHKIN, Marshall, و Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. San Francisco: Berrett-Koehler, 1993.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)SASHKIN, Marshall, و Kenneth J. KISER. Putting Total Quality Management to Work: What TQM Means, How to Use It and How to Sustain It over the Long Run. Berrett-Koehler, 1993.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.