APA引文

KASMIR. (2005). Etika customer service.-- ed.1. RajaGrafindo Persada.

Chicago Style (17th ed.) Citation

KASMIR. Etika Customer Service.-- Ed.1. Jakarta: RajaGrafindo Persada, 2005.

MLA引文

KASMIR. Etika Customer Service.-- Ed.1. RajaGrafindo Persada, 2005.

警告：這些引文格式不一定是100％准確.