Achieving excellence through customer service: unggulbersaing melalui layanan pelanggan
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| Main Author: | |
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| Other Authors: | , |
| Format: | Book |
| Language: | English |
| Published: |
Jakarta
Gramedia Pustaka Utama
2003
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| Subjects: | |
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| Physical Description: | xiv, 454 p.; 23 cm |
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| ISBN: | 9795187252 |