PAYNE, S. (1999). Delivering costumer service: How to win a competitiveedge through managing customer relationships.. Grolier International.
芝加哥风格引文PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Hongkong: Grolier International, 1999.
MLA引文PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Grolier International, 1999.
警告：这些引文格式不一定是100％准确.