PAYNE, S. (1999). Delivering costumer service: How to win a competitiveedge through managing customer relationships.. Grolier International.
Citação do estilo Chicago (17ª ed.)PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Hongkong: Grolier International, 1999.
Citação MLA (9ª ed.)PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Grolier International, 1999.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.