APA-ийн эшлэл(7 дахь хэвлэлт)

PAYNE, S. (1999). Delivering costumer service: How to win a competitiveedge through managing customer relationships.. Grolier International.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Hongkong: Grolier International, 1999.

MLA -ийн эшлэл (9 дэх хэвлэлт)

PAYNE, Shelia. Delivering Costumer Service: How to Win a Competitiveedge Through Managing Customer Relationships.. Grolier International, 1999.