GASPERSZ, V. (2001). Total quality management. Gramedia Pustaka Utama.
芝加哥风格引文GASPERSZ, Vincent. Total Quality Management. Jakarta: Gramedia Pustaka Utama, 2001.
MLA引文GASPERSZ, Vincent. Total Quality Management. Gramedia Pustaka Utama, 2001.
警告：这些引文格式不一定是100％准确.