GASPERSZ, V. (2001). Total quality management. Gramedia Pustaka Utama.
Chicago Style (17th ed.) CitationGASPERSZ, Vincent. Total Quality Management. Jakarta: Gramedia Pustaka Utama, 2001.
MLA citiranjeGASPERSZ, Vincent. Total Quality Management. Gramedia Pustaka Utama, 2001.
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