Lua APA (7ú heag.)

GASPERSZ, V. (2001). Total quality management. Gramedia Pustaka Utama.

Lua i Stíl Chicago (17ú heag.)

GASPERSZ, Vincent. Total Quality Management. Jakarta: Gramedia Pustaka Utama, 2001.

Lua MLA (9ú heag.)

GASPERSZ, Vincent. Total Quality Management. Gramedia Pustaka Utama, 2001.

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