APA (7th ed.) Citation

GASPERSZ, V. (2001). Total quality management. Gramedia Pustaka Utama.

Chicago Style (17th ed.) Citation

GASPERSZ, Vincent. Total Quality Management. Jakarta: Gramedia Pustaka Utama, 2001.

MLA (9th ed.) Citation

GASPERSZ, Vincent. Total Quality Management. Gramedia Pustaka Utama, 2001.