Cita APA (7th ed.)

GASPERSZ, V. (2001). Total quality management. Gramedia Pustaka Utama.

Cita Chicago (17th ed.)

GASPERSZ, Vincent. Total Quality Management. Jakarta: Gramedia Pustaka Utama, 2001.

Cita MLA (9th ed.)

GASPERSZ, Vincent. Total Quality Management. Gramedia Pustaka Utama, 2001.