Cita APA (7a ed.)

ALBRECHT, K., & ZENKE, R. (1985). Service America: Doing business in the new economy. Dow Jones-Irwin.

Cita Chicago Style (17a ed.)

ALBRECHT, Karl, y Ron ZENKE. Service America: Doing Business in the New Economy. Homewood: Dow Jones-Irwin, 1985.

Cita MLA (9a ed.)

ALBRECHT, Karl, y Ron ZENKE. Service America: Doing Business in the New Economy. Dow Jones-Irwin, 1985.