ALBRECHT, K., & ZENKE, R. (1985). Service America: Doing business in the new economy. Dow Jones-Irwin.
Dyfyniad Arddull ChicagoALBRECHT, Karl, and Ron ZENKE. Service America: Doing Business in the New Economy. Homewood: Dow Jones-Irwin, 1985.
Dyfyniad MLAALBRECHT, Karl, and Ron ZENKE. Service America: Doing Business in the New Economy. Dow Jones-Irwin, 1985.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.