Citazione Stile APA (7a Edizione)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Citazione stile Chigago Style (17a edizione)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

Citatione MLA (9a ed.)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.