APA način citiranja (7. izdanje)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Čikaški stil citiranja (17. izdanje)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

MLA način citiranja (9. izdanje)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.