Lua APA (7ú heag.)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Lua i Stíl Chicago (17ú heag.)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

Lua MLA (9ú heag.)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.

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