Style de citation APA (7e éd.)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Style de citation Chicago (17e éd.)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

Style de citation MLA (9e éd.)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.