APA-viite (7. p.)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Chicago-viite (17. p.)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

MLA-viite (9. p.)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.