FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.
Dyfyniad Arddull ChicagoFISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.
Dyfyniad MLAFISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.
Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.