Cita APA (7th ed.)

FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.

Cita Chicago (17th ed.)

FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.

Cita MLA (9th ed.)

FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.