FISHER, J. E. (1994). Telephone skill at work. Business One Irwin.
芝加哥风格引文FISHER, Judith E. Telephone Skill at Work. Burr Ridge: Business One Irwin, 1994.
MLA引文FISHER, Judith E. Telephone Skill at Work. Business One Irwin, 1994.
警告：这些引文格式不一定是100％准确.