WELLINGTON, P., & SINDORO, A. [. (1998). Kaizen strategies for customer care (kepedulian padapelanggan)/penterjemah Alexander Sindoro. Interaksara.
芝加哥风格引文WELLINGTON, Patricia, 与 Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Jakarta: Interaksara, 1998.
MLA引文WELLINGTON, Patricia, 与 Alexander [pent] SINDORO. Kaizen Strategies for Customer Care (kepedulian Padapelanggan)/penterjemah Alexander Sindoro. Interaksara, 1998.
警告:这些引文格式不一定是100%准确.